Piscifun® Carbon X Spare Spool Light Shallow Spool

If you are not completely satisfied with an item you have purchased from our site, return or exchange it to us within 30 days after received, less any shipping fees incurred by the seller or purchaser. If you are returning items that were ordered as part of a promotional discount or were bundled, we will gladly accept the return; however, the value of the discount, free product, or gift card will be deducted from your reimbursement.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.No restocking fee to be charged to the consumers for the return of a product.

We do not require a "return authorization but you may wish to contact us prior to returning the merchandise if you have any questions about a return or exchange.

Note the following:

1.All returns and exchanges must be new and unused, in the original packaging and contain all original parts and accessories and with proof of receipt include the original invoice and package tracking number.

2.Shipping for returned merchandise must be pre-paid by the customer.

3.It generally takes 5 to 7 business days to process the returns and exchanges if the item is received.

4.We cannot be responsible for lost or damaged packages that are sent to us for return or exchange. Therefore we recommend you purchase insurance from your shipper.

5.We cannot be held responsible for damage to items resulting from improper use not in accordance with listed directions or established practice

6.Once used, it cannot be returned and if defective or damaged must be returned to the manufacturer for warranty repair or replacement.

If a return is requested you will receive an email confirmation that the return has been processed.We will start the return process within two business days once receive the information. And we will refund you within one business day once get your return tracking number. 

If you need to exchange an item, you will receive an email confirmation that the new item(s) have been shipped to you.

If a product arrives damaged or your order is incorrect in any way, please contact customer service for assistance at cs@piscifun.com

To be able to better assist you, when shipping your return product please include a note in the box with the following information:

• First and Last Name
• Order Number
• Reason for Return
• Return Address

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Piscifun reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.

ORDER

Can I Change Or Cancel My Order?

Because we strive to get your order shipped as quickly as possible, we cannot change or cancel an order once it has been shipped.

Can I Order Spare Parts?

Some spare parts are available to order or may be replaced under warranty. please contact us to discuss your needs.

Can I Have My Rod Or Reel Repaired?

Repairs and servicing are available - please contact us to discuss your needs.

Can I Change My Shipping Address After Placing An Order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

SHIPPING

How Do I Track My Order?

We will email your tracking information as soon as your order has shipped. usually you will receive the tracking number one day after we have shipped your order.

When Will My Order Arrive?

The delivery time is based on the shipping option that you have chosen. once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. we are not responsible for delays caused by the customs department in your country.

Is My Order Eligible For Free Shipping?

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, and sale. your order will be shipped using economy shipping.

RETURN

How Do I Return An Item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. please provide your order number as well as the reason for your return. our customer service team will review the return request and will send further instructions if the return is approved.

for a list of final sale items, please see our returns policy. all returns must be in original condition with packaging intact.

Will Shipping Be Covered For My Returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

PROMOTION AND OTHERS

Promotion And Discount Codes

You can enter the promo code during checkout at any time.
You can find the code box on the left-hand side on the homepage if you follow us.
*Please note that only one promotion or discount code can be applied.

Can I Use Several Discount Codes In One Order?

Only one code can be used per order at this time.

*If your promo code is not working, please try clearing your browser cache or try using a different web browser. if the code is still not working, please contact us via cs@piscifun.com. we will do our best to assist you at that time!

Does Piscifun® Provide Sponsorship For Individuals?

Thank you for your interest in sponsorship and desire to support the piscifun® brand. please contact us at piscifun@piscifun.com if you would like get sponsorship. we wish you well with your fishing endeavors and appreciate your brand loyalty.

My business is located in the Americas. How do I become a retailer/dealer for piscifun ?

If you are interested in becoming a dealer or retailer of our products and are located in the Americas (south, north, or central America), contact us at piscifun@piscifun.com with the following information:

• Name & brief description of the business
• Contact name, phone number, e-mail & address (including country)
• Type of business
• Retailer (physical building)
• E-commerce (internet store)
• Both retailer & e-commerce
• Do you have someone at your company that is english speaking?
• Length of time as an operational business
• Expected annual sales
• Percentage of annual sales that are currently fishing tackle
• A listing of fishing tackle brands currently sold by your business