Return Policy
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Return Period:
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If you do not want it within 24 hours after placing the order, you can apply to cancel the order and we will intercept the shipment for you.If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. The order item (s) must be unused and in original packaging.
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Return Process:
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Please contact our customer service team via email (cs@piscifun.com) to obtain a return authorization.
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For returns due to product damage upon receipt or order errors, the user will not be responsible for shipping costs. In these cases, Piscifun will cover the shipping fees.
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For returns due to personal reasons (such as dislike or change of mind), the user will bear the shipping costs.
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Refund and Exchange Processing:
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After sending back the returned item, please contact our customer service team via email (cs@piscifun.com). We will process your refund or exchange request within 1-2 business days after logistics updates.
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Refunds will be returned to your original payment method, and the time it takes to process may vary depending on your financial institution.
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Return Conditions:
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All returned and exchanged items must be new, unused, and in their original packaging, including all original parts and accessories.
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A proof of purchase (order number) and package tracking number must be included
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Notes:
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Once an item has been used, it cannot be returned. For defects or damages, please contact Piscifun at cs@piscifun.com for warranty repair or replacement.
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Warranty Policy
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Warranty Period:
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Piscifun offers a one-year limited warranty covering defects in materials and workmanship, starting from the date of purchase.
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Warranty Coverage:
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The warranty applies only to the original purchaser and requires proof of purchase.
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The warranty does not cover product issues due to misuse, accidental damage, or improper maintenance.
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Warranty Claim Process:
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Please contact our customer service team via email (cs@piscifun.com) to report the issue and provide proof of purchase.
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If the issue falls within warranty coverage, we will repair or replace the product at no cost.
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Special Terms:
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Piscifun reserves the right to refuse returns for multiple returns or used items.
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We will not accept orders from customers with a high return rate after purchase.
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Contact Information:
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For more information or assistance, please contact our customer service team via email: cs@piscifun.com.
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