Piscifun offers a "no hassle" return policy. If the item was purchased from Piscifun, you may return it to us within 60 days of purchase. After 60 days from the purchase date, allreturns will be accepted on an inspection basis only. Piscifun brand products are warranted for 1 year from the date of purchase against defects in materials, workmanship, and against breakage under normal fishing conditions, to the original purchaser. This warranty is void if the rod or reel is in an abused or misused condition and does not cover "normal wear and tear."A dated sales receipt is required for warranty validation. Products manufactured by other companies need to be returned to the manufacturer for repair or replacement under warranty after 60 days from date of invoice.
If you are not completely satisfied with your order, simply return it to us within 60 days of its shipment date and we will credit you for the entire amount of your order less the shipping charges. Exchanges can also be made within 60 days of the shipment date.
The following exceptions to this policy apply: (a) Items that have been used and cannot be resold as new; (b) items that are special ordered cannot be returned or exchanged; (c) laundered (washed) garments cannot be returned or exchanged.
We do not require a "return authorization," but you may wish to contact us if you have any questions about a return or exchange. For your protection, please insure the package for its full value and obtain a package tracking number. We cannot be responsible for lost or damaged packages that are sent to us for return or exchange.
If you want to cancel your order, you'd better cancel it before the order has been dispatched. Generally we process all orders in 12 hours, so we are not always able to cancel an order if it is placed 12 hours later. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
Please contact a customer service representatives A.S.A.P. with order No. or other essential info and we are glad to help you cancel it.