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Help Center


Popular FAQs

What payment methods do you accept?

What shipping methods do you offer?

What is the exchange rate?

How do I track my shipment?

How about the Piscifun product quality?

What is the warranty period?

What if I can’t payment successfully?

Will I be charged with customs and taxes?

How do I use a coupon code?

Can I use several discount codes in one order?

My Account FAQs

Do I need to have an account to order?

What if I forgot my password?

What if I typed the wrong email address?

Is the information I send over the internet safe?

My Order FAQs

Can I use several discount codes in one order?

How secure is my online order?

Can I make changes to my order?

What Do I Do If I Have Missing Items In My Order?

How to Complete an Order

What If I Am Making A Large / Bulk Order?

Shipping FAQs

If I find there is something wrong with my delivery address, what should I do?

When will my package arrive?

When will my order be processed?

How do I set my shipping address?

Return & Refunds FAQs

What if the item(s) I received are defective/incorrect/damaged?

How do I return an item?

How long is the return process?

When will I receive my refund?

Fly Reel FAQs

Do you sell spare spools for fly reel? / Are extra spools available?

Is a spool included with the purchase of a reel?

Why Balze blue color is more costly than gold?

Would a 7/8 wt or 9/8 wt be able to handle about 100 yards of backing for salmon/steelhead?

How do you change the Blaze 5/6 to a Left hand retrieve. Where can I get the answer?

What size reel should a beginner purchase for inshore saltwater?

Fishing Line FAQs

What’s the thickness in "mm” of the 50lb braided line?

Bait casting Reel FAQs

Does the reel have a power handle and a clicker ?

Can you remove the spool?

Can Thunder reel handles a small tuna...like a 15 pounds tuna?

Is SAEX premier reel good for around 15-20 pound fish?

Is drag sealed?

Spinning Reel FAQs

Is this left/right handle to spin the reel?